FAQs & Park Rules
Find the details for your visit—from booking and waivers to water adventures, scuba diving, and seasonal Christmas magic.
Everyone entering needs an appropriate pass and a completed online waiver.
An adult must be present inside the park, but is not required to be in the water. Each activity also has its own participation requirements.
Certified divers and students with instructors ONLY. Buddy diving is required.
Water Park Weather Policy
Rain checks only. No refunds. Eligibility depends on when your session is closed.
Before the Halfway Point
If weather causes us to close your water park session before it reaches its halfway point, we issue a rain check for that particular session.
Request It the Same Day
Speak with park staff or text 919-556-1803 the same day to arrange your eligible rain check.
Use It This Season
Rain checks must be used during the same water park season. They expire when that season ends.
This policy applies to water park sessions. Christmas passes must be used on the reservation date selected at the time of purchase, rain or shine, and are non-refundable.
Read Booking, Weather & Change DetailsWatch Before Your Water Park Visit
Get familiar with our water park safety rules before you arrive. Watch together so everyone in your group knows what to expect.
Review the written rules below and follow staff instructions during your visit.
Choose a topic above or search for an answer.
Before Your Visit
Start here for tickets, waivers, parking, and getting ready.
Does everyone entering need a pass?
Yes. Everyone entering the park needs an appropriate admission or activity pass, including guests who are not participating in water activities.
Does everyone need a waiver?
Yes. Anyone coming into the park, whether just observing or participating, must have a completed online waiver.
Complete it before arriving. A parent or guardian must sign for anyone under 18. Paper waivers are not accepted.
Use the waiver link in your booking confirmation so it attaches to your reservation. Check that you enter your email address correctly when booking.
How do I check in with online passes?
Bring your confirmation email and order number, printed or available on your phone. Save them before traveling in case cell service is limited. Check the date and session on your reservation.
Where do I enter, and is parking free?
Parking is free. Enter at 3601 Quarry Road, Wake Forest, NC 27587. Do not load or unload people or belongings on the road or near the front gate. Use the park entrance and exit; the back road is not a guest entrance.
What are the operating hours?
For winter scuba diving, the gate closes at 4:00 PM sharp.
Night diving is not available during late fall and winter due to the Christmas light drive-thru.
Water activities and the Christmas Experience are seasonal and have separate schedules. Check your selected experience and booking details before traveling.
Can children visit without an adult?
Children under 15 must have an adult present inside the park. The adult is not required to be in the water.
Separate age and participation requirements apply to water activities and scuba diving; see those sections below.
Can I come inside just to look around or pick someone up?
To enter the park as a visitor, you need an appropriate pass and completed online waiver, even if you are only observing.
If you are picking someone up, you must remain in your vehicle at all times. Follow staff instructions for pickup.
Do not load or unload people or belongings on the road or near the front gate.
Do you offer groups, birthday parties, and school visits?
Yes. Submit an inquiry for school trips, clubs, youth groups, businesses, birthdays, or other group events.
Where can I find park maps and nearby hotels?
Explore the park map on our home page ↗
Find the scuba map and diver resources ↗
For help planning a longer visit, call or text 919-556-1803 (send a text). You can also email info@gofantasylake.com.
Bookings, Weather & Changes
These booking, change, and rain-check rules mainly apply to water park participants. Scuba passes are day passes; Christmas tickets have separate date-specific, rain-or-shine terms.
Do I need to book online?
Yes. All passes must be purchased online before arriving at the park. This includes water park, scuba diving, non-participating guest admission, and Christmas Experience passes.
Cabana rentals must also be booked online. Cabanas are assigned when you arrive.
What if my water park date or session is sold out?
Tickets are not available at the gate for sold-out sessions. You can check online again in case availability changes. If checkout fails without a sold-out message, call or text 919-556-1803 for help.
What happens if weather interrupts my water park session?
If weather causes us to close your water park session, we issue a rain check for that particular session only if it has not reached the halfway point.
Contact staff at the park or text 919-556-1803 the same day to arrange your eligible rain check. Rain checks only. No refunds.
This policy is separate from guest cancellations and applies to water park participants. See the Scuba Diving and Christmas sections for those experiences.
When does a water park rain check expire?
A rain check must be used during the same water park season in which it was issued. It expires when that season ends.
How do I change a reservation?
Water park date changes must be made at least 48 hours before your event date and time to avoid a change fee.
A date change within the 48-hour window carries a 25% change fee.
No date changes can be made on the day of your reservation.
Use the rescheduling link in your receipt or call or text 919-556-1803 for help. Cancellations must be handled directly with the park; see the cancellation answer below.
What is the cancellation policy?
Contact the park directly to cancel a water park reservation. Have your order number, reservation date, and booking name ready.
Call or text 919-556-1803. Texting is the preferred way to contact us.
Call the park · Text the park · Email info@gofantasylake.com
Same-day cancellations are not allowed. If weather causes us to close a water park session before its halfway point, we issue rain checks for that session; see the weather policy above.
Christmas passes must be used on the reservation date selected at the time of purchase, rain or shine. There are no refunds for the Christmas drive-thru. All sales are final.
What happens if I miss my reserved visit?
Unused water park reservations and no-shows are not eligible for a refund or rescheduling. Same-day cancellations and date changes are not allowed.
Christmas passes must be used on the reservation date selected at the time of purchase, rain or shine, and are non-refundable.
Are gift cards, vouchers, passes, or memberships refundable?
Gift cards, vouchers, passes, and memberships are non-returnable and non-refundable. Reservation-change and weather policies are explained separately above.
What payment methods do you accept?
The park accepts major credit cards, including American Express, Mastercard, Visa, and Discover.
What to Bring
Pack for a comfortable lake day and check the restrictions.
Can I bring food, drinks, and a cooler?
Food, drinks, and coolers are allowed for lake visits, subject to staff inspection. No glass, alcohol, grills, or Sterno heating equipment. Dispose of trash properly and take your belongings with you.
Can I bring chairs, umbrellas, or a tent?
You may bring your own beach chairs. Personal umbrellas, beach tents, and pop-up tents are not permitted.
Can I play my own music?
Outside music and personal speakers are not allowed.
Can I bring my pet?
Pets are not permitted in the park. Call or text 919-556-1803 with access-related questions before your visit.
What should I wear for water activities?
Wear family-friendly swimwear. No thongs allowed.
Remove jewelry before water activities and secure items that could sink or be lost.
What if I lose something in the lake?
Fantasy Lake is not responsible for loose items that are lost in the lake. We will not retrieve items that have been lost.
Secure loose belongings before entering the water.
Are snacks and drinks available?
Concessions at the water activity area offer drinks and snacks during water park operation. Selection and availability may vary.
Water Park
Participation requirements and session information.
What are the age and height requirements?
- Inflatable Water Park: age 5 or older and able to swim with a life jacket on.
- Junior Inflatable Water Park: ages 1–4.
- X Tower: at least 48 inches tall.
- Children under 15: an adult must be present inside the park, but is not required to be in the water.
Are there life jacket or physical participation requirements?
The park provides life jackets for water activities. Participants must be able to wear a properly fitting park-provided life jacket and pull themselves out of the water. There is no walk-out area.
Call or text 919-556-1803 (send a text) with questions about life jacket fit before booking.
The current water activity rules restrict participation for pregnant guests and guests with heart conditions, back problems, previous injuries, or a cast. Call or text 919-556-1803 with questions about the park’s activity requirements before booking.
Do I have to wear a life jacket? Can I use my own?
For water activities, life jackets must be worn at all times in the water.
Anyone under 18 must wear a life jacket at all times on the dock and in the water.
Use a park-provided life jacket. Personal life jackets are not allowed for water park activities.
These water park requirements are separate from scuba diving equipment and procedures.
Does a non-water admission pass include swimming?
No. Non-water park admission is for guests accompanying participants without entering the water. Purchase the appropriate activity pass to take part in water activities.
Can I stay before or after my session?
Yes, you may spend time on land before or after your water park session. Water access is limited to your booked session. Return your life jacket when your session ends.
What happens during thunder or lightning?
Water activities are suspended during thunder or lightning. Staff may close or restrict an area whenever guest health or safety requires it. Follow staff instructions.
If weather causes a water park closure, we issue rain checks only. No refunds. A rain check is issued for the affected session only if it has not reached its halfway point.
This weather-closure process is separate from guest cancellations.
Scuba Diving
Who can dive, what to bring, and where to find support.
Who is allowed to scuba dive?
Certified divers and students with instructors ONLY. Certified divers must hold certification from an approved nationally recognized agency. Buddy diving is required.
Divers must be at least 18 unless taking certification training with an instructor or, for certified divers under 18, accompanied by a certified diving parent.
Can I try scuba or take a class through the park?
The park does not offer scuba classes. Contact a local dive shop to arrange instruction and certification.
Do you rent dive equipment or provide air tank refills?
No. Bring your own dive equipment and air. Dive equipment rentals and tank refills are not available at the park.
What do divers need before entering?
Purchase a diving pass and complete the online waiver before arrival. Bring the certification and equipment required for your dive. Non-diving guests also need their own appropriate admission and waiver.
Are night dives available?
No night diving during late fall and winter due to the Christmas light drive-thru.
For winter scuba diving, the gate closes at 4:00 PM sharp.
Call or text 919-556-1803 (send a text) about night-diving arrangements outside that seasonal restriction.
Where am I allowed to dive?
Absolutely no diving beyond the perimeter buoys or under the water park. You will be immediately removed from the park.
How does weather affect scuba passes?
Scuba passes are for the day. Weather disruptions are less common than for timed water park sessions, but conditions can occasionally affect diving access.
Follow park safety instructions. If conditions affect your dive day, call or text 919-556-1803 about your reservation. The timed water park rain-check policy does not automatically apply to scuba passes.
Where can I find the scuba map and water reports?
Christmas Experience
Seasonal drive-thru lights and the Christmas Village.
What is the Christmas ticket policy?
Christmas passes must be used on the reservation date selected at the time of purchase, rain or shine.
No refunds for the Christmas drive-thru. All sales are final.
The water park cancellation, date-change, and weather rain-check policies do not apply to Christmas tickets.
Where are the Christmas dates, hours, and ticket details?
The Christmas Experience is seasonal and has its own evening schedule and vehicle tickets.
Is Christmas admission per person or per vehicle?
Christmas drive-thru admission is per vehicle. Standard vehicles carry 1–9 passengers; commercial vehicles carry 10 or more. Choose the correct vehicle type and visit date.
Do I stay in my vehicle during the lights?
Yes. Remain inside your vehicle throughout the drive-thru. You may get out after reaching the Christmas Village and parking your vehicle.
How do we hear the music?
Use your vehicle’s FM radio or the Tune2 app and follow the listening instructions provided at the event. Have a passenger handle phone setup, or set it up while parked.
Does the Christmas Experience require an arrival time slot?
No arrival time slot is required. Purchase for your selected date and arrive during the published drive-thru hours.
Are food and merchandise included?
No. Food, beverages, merchandise, and Christmas trees are sold separately from drive-thru admission.
Park Rules
Review the rules for your activity and follow staff instructions throughout your visit.
Water Park Rules
- Everyone entering needs an appropriate pass and completed online waiver. A parent or guardian signs for guests under 18.
- For children under 15, an adult must be present inside the park but is not required to be in the water.
- All passes must be purchased online before arriving at the park. Book cabana rentals online as well. Follow the date and session on your reservation.
- Follow lifeguard and staff instructions. Lifeguards are on duty in designated areas only; direct non-emergency questions to other staff.
- For water activities, life jackets must be worn at all times in the water. Anyone under 18 must wear a life jacket at all times on the dock and in the water. Use a park-provided life jacket; personal life jackets are not permitted for water park activities.
- No running, dunking, pushing, hanging on ropes, profanity, or horseplay.
- At designated jumping areas: no diving, flipping, running, pushing, or horseplay. Only one jumper at a time; wait for lifeguard clearance.
- Activities stop during thunder or lightning. Staff may close or restrict areas for health or safety.
- No smoking, vaping, alcohol, drugs, glass, or grilling. Guests under the influence of alcohol or drugs will be refused entry or removed without a refund.
- Food, drinks, and coolers may be inspected. Dispose of trash properly.
- Pets, personal tents, personal umbrellas, outside music, and personal speakers are not permitted.
- Wear family-friendly swimwear. No thongs allowed. Remove jewelry and secure loose belongings. Fantasy Lake is not responsible for loose items that are lost in the lake. We will not retrieve items that have been lost.
- Review the age, height, life jacket fit, and participation restrictions in the Water Park FAQs before booking.
Scuba Diving Rules
- Purchase a scuba pass and complete the online waiver before entering.
- Certified divers and students with instructors ONLY. Certification must be from an approved nationally recognized agency.
- Divers must be 18 or older unless taking certification training with an instructor, or a certified diver under 18 accompanied by a certified diving parent.
- Buddy diving is required. There is no lifeguard on duty for scuba diving; follow the park’s diving rules and dive with a buddy.
- Bring your own dive equipment and air. No equipment rentals or tank refills are available at the park.
- No glass, alcohol, or drugs are allowed in the park.
- Do not deface, damage, move, or add underwater attractions.
- No fishing, spearfishing, knife use, or shooting. Pets are not permitted.
- No cliff diving or walking around the edges or sides of the rock walls in the scuba area.
- For winter scuba diving, the gate closes at 4:00 PM sharp. Night diving is not available during late fall and winter due to the Christmas light drive-thru. Call or text 919-556-1803 about arrangements outside that seasonal restriction.
- Management may temporarily or permanently suspend diving privileges for unsafe practices, rule violations, or safety conditions.
- Absolutely no diving beyond the perimeter buoys or under the water park. You will be immediately removed from the park.
Rule Enforcement
The published disciplinary policy is a warning for a first offense, 15 minutes out of the area for a second offense, and removal without a refund for a third offense.
Serious offenses may result in immediate and permanent removal from the park.
Photo, Video & Waiver Acknowledgments
The park’s published photo and video condition states:
By entering the park you give permission for us to photograph and/or take video footage for any purpose without payment.
Read and complete the official online waiver before arriving. Review the acknowledgments and releases in that form.
Open the official waiver ↗Still Have a Question?
Call or text 919-556-1803. Texting is the preferred way to reach us.
You can also email info@gofantasylake.com.